Userlike integration with Pipeline CRM
Pipeline CRM connects to Lime Connect (formerly Userlike), so a conversation that starts in a chat widget does not end there. Live chat and offline messages reach the CRM instead of staying in the chat tool.
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At a Glance
Lime Connect is a live chat and messaging tool for websites, mobile and messaging apps that connects to Pipeline CRM through an add-on they build and document. Chat conversations and the contact details behind them reach the CRM rather than staying in the chat tool. Setup happens on their side.
Be there when they need you most
With live chat and offline messaging across web, mobile and messaging apps, Lime Connect is where a visitor asks the first question. Identify users, engage prospects, support established clients and talk to partners.
Live chat in real time
Create an in-store feeling by being reachable day and night, and accept conversations from more than one place, including your website and your Facebook page.
Monitor metrics
Track website visitors, keep chat transcripts and review customer service performance, with Google Analytics available for the reporting side.
Manage efficiently
Cut the time lost to helpdesk calls and email. Support multiple users, route chats to the right people, and collect the lead and contact details the conversation produced.
Setting up the Userlike integration
Lime Connect publishes and maintains the setup tutorial for this connection, and the add-on is configured on their side rather than in Pipeline CRM. Their tutorial is the current click-path.